Reviewed by Mark Ruggles, CEO
Last updated: February 2026
What is StateRAMP?
StateRAMP is a security verification program designed for cloud software vendors serving state and local governments. It is modeled after FedRAMP and based on the same NIST 800-53 security controls.
StateRAMP helps agencies evaluate whether a cloud provider meets strong security and compliance requirements.
Why StateRAMP Exists
Many state governments wanted a consistent way to evaluate cloud vendors without requiring full FedRAMP authorization.
StateRAMP provides:
- A shared security baseline
- Independent verification process
- Continuous monitoring requirements
- Vendor transparency
This helps agencies choose secure technology faster.
StateRAMP Levels
StateRAMP follows the same impact levels as FedRAMP:
| Level | Typical Data |
|---|---|
| Low | Public data |
| Why it matters | Minimal sensitive data |
| Moderate | Sensitive citizen data (DMV, human services, healthcare call centers) |
| Why it matters | Most state contact centers |
| High | Law enforcement or critical infrastructure |
| Why it matters | Highest security requirements |
StateRAMP
Most state contact centers require Moderate.
StateRAMP vs FedRAMP
| Topic | StateRAMP | FedRAMP |
|---|---|---|
| Scope | State & local governments | Federal agencies |
| Why it matters | Different government levels | |
| Sponsorship | Not required | Required |
| Why it matters | Key difference | |
| Controls | NIST 800-53 | NIST 800-53 |
| Why it matters | Same foundation | |
| Difficulty | High | Very high |
| Why it matters | FedRAMP is more rigorous | |
| Use Case | State agencies | Federal agencies |
| Why it matters | Target audience | |
Platform28
Many vendors pursue StateRAMP first, then FedRAMP.
Platform28 Security Roadmap
Platform28 is preparing for FedRAMP Moderate once federal sponsorship becomes available.
In the meantime, Platform28 aligns with FedRAMP-level controls and state security expectations through:
- Deployment on FedRAMP-authorized AWS and Google Cloud
- Encryption in transit and at rest
- Role-based access control and audit logs
- Secure development lifecycle practices
- Multi-tenant security architecture
This supports state agencies planning for future FedRAMP alignment.
Why StateRAMP Matters for Contact Centers
Government contact centers handle sensitive citizen information such as:
- Benefits eligibility data
- Medicaid and healthcare records
- DMV records
- Case notes and PII
StateRAMP ensures cloud systems protect this data using verified security controls.
Frequently Asked Questions
Is Platform28 StateRAMP certified?
Platform28 is aligning with FedRAMP-level security controls and preparing for FedRAMP Moderate authorization when sponsorship becomes available.
Do states require StateRAMP?
Some do. Many others prefer vendors aligned with FedRAMP or StateRAMP standards.
Why does this matter for contact centers?
Contact centers often handle sensitive citizen data that requires strong security protections.
Planning a secure government contact center?
Talk with a Platform28 solutions engineer about security requirements, architecture, and compliance planning.
Free consultation • No commitment required