Delight Customers. Empower Agents. Transform Operations.
Enterprise contact center platform trusted by commercial organizations and government agencies.
Built for high-volume service programs with active-user pricing, AI-powered routing, and secure deployments on FedRAMP-authorized AWS and Google Cloud infrastructure aligned with NIST 800-53 controls.
Georgia's Department of Human Services routes millions of citizen interactions each year through Platform28.
Platform28 is an enterprise contact center platform serving commercial organizations and large public-sector agencies, including statewide human services programs and enterprise support teams.
Deployments run on FedRAMP-authorized AWS and Google Cloud infrastructure and align with NIST 800-53 security controls.
Trusted by Government, Enterprise, and Growing Organizations
Join 500+ organizations delivering exceptional customer experiences
Contact Center Software Built for How You Actually Work
Active-user pricing means you only pay for agents who actually log in—no shelfware, no wasted licenses.
Our customers stay with us for an average of 8+ years because we deliver what others only promise: reliable technology, responsive support, and a genuine partnership focused on your success. Whether you're replacing an outdated system or scaling a growing operation, Platform28 provides the AI-powered tools your team needs to deliver exceptional customer experiences.
What If Your Contact Center Actually Worked?
No more frustrated customers. No more burned-out agents. No more "we'll get back to you."
AI-Powered Automation
Resolve 80% of routine inquiries instantly. Your AI handles the repetitive questions so your team can focus on what matters most.
Explore AI-Powered AutomationHappier, More Productive Agents
Give your team the tools they actually want to use. Real-time guidance, unified workspace, and fewer context switches mean better results.
Explore Happier, More Productive AgentsA Partner, Not Just a Vendor
Your dedicated success team knows your business inside and out. We help you optimize, not just implement. Average customer relationship: 6+ years.
Explore A Partner, Not Just a VendorWhy 500+ Organizations Chose Platform28
Hint: It's not just the technology. It's having a partner who actually picks up the phone.
20+ Years in the Trenches
We've solved problems you haven't encountered yet. Real experience, not theoretical features.
We Build Everything
No waiting on third-party roadmaps. You ask, we build. Faster innovation, better support.
Always On. Period.
99.999% uptime isn't a goal—it's our track record. PCI-DSS certified.
Plays Nice with Others
Open APIs mean your systems talk to ours. No rip-and-replace required.
The Best of Both Worlds
AI handles the routine. Humans handle the complex. Everyone's happier.
Let AI Handle the Easy Stuff
Smart IVR and chatbots resolve common questions instantly. Customers get answers; agents get breathing room.
Right Agent, Every Time
Skills-based routing means no more transfers, no more "let me get my supervisor." First call resolution goes up.
Never Miss a Customer
Around-the-clock support without around-the-clock staffing costs. AI fills the gaps humans can't.
Every Call, Analyzed
AI monitors 100% of interactions for quality and compliance. No more random sampling.
Our customers report an average 30% reduction in handle time and 25% improvement in first-call resolution within six months of going live.
Real Results from Real Customers
"Overall, one of the best vendors I've worked with across multiple industries."
"Your leadership and go get em' attitude has by far exceeded my expectations!"
"If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution."
"We now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers."
"We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that."
Enterprise-Grade Security & Compliance
Built for organizations that demand the highest standards
Ready to see what's possible?
Get a personalized demo. No sales pitch—just answers to your questions.