Modern Contact Center Platform Built for Government & Enterprise
Handle millions of interactions securely and consistently on a platform built for large service organizations.
GEORGIA DEPARTMENT OF HUMAN SERVICES routes millions of citizen interactions each year through Platform28.
One workspace for calls, chats, texts, email, faxes, video, voicemail, and case workflows—with built-in workflow automation.
Platform28 powers secure, high-volume contact centers for statewide programs and enterprise support teams.
Trusted by Government, Enterprise, and Growing Organizations
Join 500+ organizations delivering exceptional customer experiences
Built for High‑Volume Government Contact Centers
Active-user pricing means you only pay for agents who actually log in—no shelfware, no wasted licenses.
Our customers stay with us for an average of 8+ years because we deliver what others only promise: reliable technology, responsive support, and a genuine partnership focused on your success. Whether you're replacing an outdated system or scaling a growing operation, Platform28 provides the AI-powered tools your team needs to deliver exceptional customer experiences.
Why 500+ Organizations Chose Platform28
Hint: It's not just the technology. It's having a partner who actually picks up the phone.
Years in the Trenches
We've solved problems you haven't encountered yet. Real experience, not theoretical features.
Built In-House
No waiting on third-party roadmaps. You ask, we build. Faster innovation, better support.
Uptime Track Record
Always on. Period. Our reliability isn't a goal—it's our proven track record.
Integrations
Open APIs mean your systems talk to ours. No rip-and-replace required.
The Best of Both Worlds
AI handles the routine. Humans handle the complex. Everyone's happier.
Let AI Handle the Easy Stuff
Smart IVR and chatbots resolve common questions instantly. Customers get answers; agents get breathing room.
Right Agent, Every Time
Skills-based routing means no more transfers, no more "let me get my supervisor." First call resolution goes up.
Never Miss a Customer
Around-the-clock support without around-the-clock staffing costs. AI fills the gaps humans can't.
Every Call, Analyzed
AI monitors 100% of interactions for quality and compliance. No more random sampling.
Trusted by statewide programs serving millions of citizens.
Real Results from Real Customers
Overall, one of the best vendors I've worked with across multiple industries.
Your leadership and go get em' attitude has by far exceeded my expectations!
If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.
We now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers.
We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.
Enterprise-Grade Security & Compliance
Built for organizations that demand the highest standards
Planning a new contact center or replacing an old one?
Get expert guidance in a 15-minute call. No sales pitch—just answers.
Free consultation • No commitment required