Modern Contact Center Platform Built for Government & Enterprise
Enterprise contact center platform for large commercial organizations and government agencies, deployed on FedRAMP-authorized AWS and Google Cloud infrastructure with flexible active-user pricing.
Georgia Department of Human Services routes millions of citizen interactions each year through Platform28.
AgentFlow-Powered Omnichannel Workspace
Handle voice, chat, SMS, email, fax, video chat, voicemail, callbacks, social, and case workflows without switching systems.
Platform28 powers secure, high-volume contact centers for statewide programs and enterprise support teams.
Trusted by Government, Enterprise, and Growing Organizations
Join 500+ organizations delivering exceptional customer experiences
Built for High‑Volume Government Contact Centers
Active-user pricing means you only pay for agents who actually log in—no shelfware, no wasted licenses.
Our customers stay with us for an average of 8+ years because we deliver what others only promise: reliable technology, responsive support, and a genuine partnership focused on your success. Whether you're replacing an outdated system or scaling a growing operation, Platform28 provides the AI-powered tools your team needs to deliver exceptional customer experiences.
Platform Capabilities
Built for large government agencies and enterprise contact centers.
Unified Agent Workspace
Handle voice, chat, SMS, email, fax, video chat, voicemail, callbacks, and social in one screen.
AgentFlow Workflow Automation
Smart forms and decision trees guide agents through complex government and enterprise calls.
Real-Time Interaction Control
Transfer, conference, callback, and message customers without leaving the agent workspace.
Government-Grade Security & Compliance
Deploy on FedRAMP-authorized AWS and Google Cloud with audit trails and role-based access.
Flexible Active-User Pricing
Pay only for agents who log in each month, not unused licenses.
Dedicated Partnership Model
Work directly with Platform28 engineers for implementation, reporting, and ongoing operations.
Why 500+ Organizations Chose Platform28
Hint: It's not just the technology. It's having a partner who actually picks up the phone.
20+ Years in the Trenches
We've solved problems you haven't encountered yet. Real experience, not theoretical features.
We Build Everything
No waiting on third-party roadmaps. You ask, we build. Faster innovation, better support.
Always On. Period.
99.999% uptime isn't a goal—it's our track record.
Plays Nice with Others
Open APIs mean your systems talk to ours. No rip-and-replace required.
The Best of Both Worlds
AI handles the routine. Humans handle the complex. Everyone's happier.
Let AI Handle the Easy Stuff
Smart IVR and chatbots resolve common questions instantly. Customers get answers; agents get breathing room.
Right Agent, Every Time
Skills-based routing means no more transfers, no more "let me get my supervisor." First call resolution goes up.
Never Miss a Customer
Around-the-clock support without around-the-clock staffing costs. AI fills the gaps humans can't.
Every Call, Analyzed
AI monitors 100% of interactions for quality and compliance. No more random sampling.
Our customers report an average 30% reduction in handle time and 25% improvement in first-call resolution within six months of going live.
Trusted by statewide programs serving millions of citizens.
Real Results from Real Customers
"Overall, one of the best vendors I've worked with across multiple industries."
"Your leadership and go get em' attitude has by far exceeded my expectations!"
"If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution."
"We now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers."
"We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that."
Enterprise-Grade Security & Compliance
Built for organizations that demand the highest standards
Planning a new contact center or replacing an old one?
Get a personalized demo. No sales pitch—just answers to your questions.