Pricing Designed for Unlimited
Flexibility and Value
Choose Your Plan
- Named
- Concurrent
- Voice and Email
- IVR
- Omnichannel Routing (ACD)
- Omnichannel Workspace
- Interaction Recordings
- Realtime Dashboards
- Historical Reports
- Web Chat
- Callback
- AI Bot Connector
- QA Management
- All APIs
- Surveys
- SMS and Social
- Shopping Cart
- PCI Payments
- Google Data Studio Reporting
If you need a more complex integration, we can help.
Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.
- Voice and Email
- IVR
- Omnichannel Routing (ACD)
- Omnichannel Workspace
- Interaction Recordings
- Realtime Dashboards
- Historical Reports
- Web Chat
- Callback
- AI Bot Connector
- QA Management
- All APIs
- Surveys
- SMS and Social
- Shopping Cart
- PCI Payments
- Google Data Studio Reporting
If you need a more complex integration we can help.
Our experts can help you integrate Platform28 with you on-premises or cloud software products.
Add Ons
- Auto Attendants
- Voice Mail
- Scalable
- Call Recording
- Follow Me
- Easy to Manage
- Create interactive decision trees
- Resolve complex customer issues.
- Train agents faster
- Integrate with CRMs
- Increase customer satisfaction
Plan Comparison Details
Essentials
Professional
Enterprise
Platform28 Pricing
Platform28 Pricing
Self Service
Self Service
Channels
Channels
Omnichannel Workspace
Omnichannel Workspace
Quality Assurance
Quality Assurance
Analytics and Insights
Analytics and Insights
Support
Support
Platform28 Pricing
Essentials
$55 USDProfessional
$65Enterprise
$80Essentials
$70 USDProfessional
$85 USDEnterprise
$100 USD
Self Service
Essentials
✓Professional
✓Enterprise
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Professional
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Professional
Enterprise
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Professional
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Professional
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Channels
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Professional
Enterprise
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Professional
Enterprise
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Omnichannel Workspace
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Quality Assurance
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Analytics and Insights
Essentials
✓Professional
✓Enterprise
✓Essentials
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✓Enterprise
✓Essentials
✓Professional
✓Enterprise
✓Essentials
✓Professional
✓Enterprise
✓
Support
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✓Professional
✓Enterprise
✓Essentials
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✓Enterprise
✓3 Reasons to Choose
Platform28
Flexibility & Transparency
You can quickly and easily upgrade to a higher tier or purchase add-ons as your business grows. Alternatively, we can create your very own custom plan to meet your unique needs.
Sensible Pricing
At Platform28, we believe that great solutions shouldn’t cost a fortune. Our plans start at as little as $50 a month, allowing you to maximize your ROI without stretching your budget.
Ease of Use
Rival solutions require you to hire costly developers to maintain your contact center platform. With Platform28, we take care of it all, from integrating our CX technology to creating new reports and adding users — all for a fraction of the price.
Frequently Asked Questions
How are users counted, as named or concurrent?
You can select either named user licenses or concurrent licenses. In our named licensing model you’re charged for each named during a billing period. In our concurrent licensing model, you’re charged for the maximum number of concurrent (simultaneous) users during a billing period. Most customers prefer a concurrent licensing model.
Does support cost extra?
No, support doesn’t cost extra.
What is the onboarding period?
When implementing Platform28, we provide an “onboarding period” for training and configuring the platform before your subscription begins. Your subscription term begins immediately after your onboarding phase ends.
How do you protect customer data?
We combine enterprise-class security features with comprehensive audits of our to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.
What resources are available to ensure I am getting the most out of Platform28?
Customers on any Platform28 CX plan have access to online, email, and phone support. Additionally, prescriptive guidance and on-demand training are also available to ensure your team's success.
When does my Platform28 Cloud CX subscription start?
Your Platform28 CX plan subscription begins after the onboarding period.
Does Platform28 integrate with other applications and systems?
We have pre-built apps and integrations. Additionally you can also build almost anything you want on top of Platform28 via our API.
Does Platform28 have a minimum monthly commitment?
After the implementation period the Platform28 CX platform has a minimum commitment of $1,500 per month.
More Questions?
You can reach out to our global support team. We're here to help.
Get Started Today
Now you can focus on what’s really important, growing your business and making your customers happy.