Helping Companies Earn Their Customers' Love
Our Story
Platform28 is an enterprise contact center platform serving private-sector organizations and large public-sector agencies, including human services call centers similar to Georgia DHS. These programs require secure, high-availability systems that handle millions of citizen interactions, seasonal enrollment spikes, and complex eligibility workflows. By designing Platform28 for these demanding environments—and running on FedRAMP-authorized cloud infrastructure—we provide enterprise and government teams with a reliable platform that scales with their needs.
Over 20 years later, that focus hasn't changed. We remain a private cloud CCaaS (Contact Center as a Service) provider, 100% dedicated to contact center technology. Every line of code, every feature, every innovation is built for one purpose: helping your contact center succeed.
Our 100% proprietary technology means we control every aspect of the platform. When you need a feature, we can build it. When you have a problem, we can fix it. No waiting on third-party vendors or navigating complex partner relationships.
Our Values
The principles that guide everything we do.
Customer Success First
We measure our success by your success. Every decision we make starts with "How does this help our customers?"
Technology Should Connect
We believe technology should connect, not divide. Our platform brings people together—customers, agents, and teams.
Consultative Partnership
We're not just a vendor. Our Customer Success and Professional Services teams work alongside you as partners.
Continuous Innovation
With 100% proprietary technology, we control our roadmap and can innovate faster to meet your evolving needs.
Our Approach: Technology + Partnership
We know that technology alone doesn't solve problems—it takes the right combination of tools, processes, and people. That's why every Platform28 customer gets more than software. You get a partnership.
Customer Success Team
Dedicated professionals who understand your business and help you get the most from Platform28.
Professional Services
Expert implementation, integration, and customization services to ensure your success.
Ongoing Support
24/7 technical support with direct access to the engineers who build and maintain the platform.
Continuous Consultation
Regular check-ins and proactive recommendations to help you optimize your operations.
Ready to partner with Platform28?
See how we can help transform your contact center.