The Customer Experience Blog

AI 4 minute read

Why Use Call Center Artificial Intelligence in Government & Enterprises?

In today’s fast-paced world, the demand for quick, efficient, and accessible service has made call ...

AI 5 minute read

Contact Center Management Strategies for Cutting Costs, Not Corners

Proper and effective contact center management is vital for an efficient work environment. Contact ...

AI 4 minute read

How Contact Center AI Impacts Customer Experience & Agent Productivity

Contact centers are an integral part of many organizations. They’re often the first direct ...

AI 4 minute read

AI for Customer Support is Changing — The Impacts You Need to Know

Proper and effective contact center management is vital for an efficient work environment. Contact ...

3 minute read

3 Reasons to Set Up an Omnichannel Contact Center in 2022

The number-one factor for business success is product quality, right? Wrong. Here’s a sobering ...

3 minute read

What Is Intelligent Call Routing, and How Can It Help Your Business?

Contact centers aren’t what they used to be. In its latest global industry survey, Deloitte notes ...

Cloud Contact Center 4 minute read

From College Kids to Cloud Contact Centers

How it all started... Mark Ruggles, CEO of Platform28, is a telecommunications specialist focused ...

agent interactions 3 minute read

“I Quit!” How to Prevent Burnout in your Call Center Team

Contact centers have one of the highest turnover rates of any industry. It can be a tough job and ...

Blog 4 minute read

The Three Keys to Master Call Center CX Success

The Customer's Experience (CX) with a Contact Center Agent is often the difference between ...