Contact Center Software
Ramp up your Contact Center with Bot and IVR self-service
Your People are Valuable Assets, Don’t Waste Them
Business success hinges on your employees. However, your human workforce doesn’t exactly come cheap and can be difficult to scale at peak times.
In contrast, self-service applications don’t need days off and always do what they were programmed to do.
And they never ever ask for a pay raise.
Embrace automation, take away the distractions, and free your agents to deliver exceptional customer experience.
Platform28 Bot Connector
Utilizing the Platform28 Bot Connector, Contact Centers can enable voice or chatbots from Microsoft Bot Framework, Google Dialogflow, Amazon Lex, IBM Watson, and more.
Adding a well-designed bot into your interaction reduces the user’s effort and frees up agent time. Agents can focus on more complicated interactions, and the contact center enjoys reduced operational costs by increasing the adoption rate for customer self-help. Suppose a Bot interaction needs to move to a live agent. In that case, the customer and information that the Bot collected move together, providing a better, more contextual experience for both the agent and customer.
What You Get
Next-Level Automation
Customers get their problems solved 100% automatically — no human input required.
24/7/365 Availability
Automated systems don’t sleep, allowing you to provide superior customer service around the clock.
Efficiency
Humans forget, make mistakes, and procrastinate. Machines get the job done, quickly and effectively.
Cost Savings
Drastically decrease the duration of customer interactions by streamlining communication.
Reduced Workload
Automation reduces agent workload and minimizes mundane tasks all the way from the initial query to the final resolution.
Happy Customers
Thanks to quick, helpful, and painless interactions with customer service automation.
Our Clients Speak
Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!
Adam A. Adkins
Service Desk SupervisorUniversity of North Carolina at Asheville
Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.
Stephanie Aponte
Director of Governor Kemp's ConstituentService Team at the State of Georgia
If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.
Patricia Johnson-Barber
DOAS Contact Center ManagerGeorgia Department of Administrative Services
With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.
We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.
Tom Walker
Director of IT at Storage Post Self StorageLatest News & Industry Trends
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