Your AI Contact Center Partner for Smarter Customer Interaction
We combine intelligent automation, live agent support, and real-time insights to help contact centers of any size deliver faster service, fewer handoffs, and noteworthy results.
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Turn your customer engagement into a competitive advantage with our simple-yet-powerful cloud contact center platform.
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Why Platform28?
Built In-House for Smarter AI
Platform28 is a hands-on partner, not just a software provider. We help configure, launch, and optimize continuously with no surprise costs or consulting upcharges.
Intelligence Where It Matters Most
We’re not focused on flashy features. We use AI where it makes a real difference: routing calls intelligently, assisting agents with natural prompting, and automatically scoring interactions for accelerated quality assurance, all without adding complexity for staff.
White Glove Consulting at No Expense
Platform28 is a hands-on partner, not just a software provider. We help configure, launch, and optimize continuously with no surprise costs or consulting upcharges.
Proven Performance, Built Around You
For more than two decades, our in-house engineers and dedicated Client Success team have consistently shortened wait times, increased first-contact resolution rates, and safeguarded sensitive data for every partnership.
- 20+ years of contact center expertise.
- 100% proprietary with zero third-party elements to manage or secure separately.
- PCI-DSS and SOC 2 compliant, end-to-end, ensuring conversations meet the highest security standards.
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Platform28 in Action
Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!
Adam A. Adkins
Service Desk SupervisorUniversity of North Carolina at Asheville
Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.
Stephanie Aponte
Director of Governor Kemp's ConstituentService Team at the State of Georgia
If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.
Patricia Johnson-Barber
DOAS Contact Center ManagerGeorgia Department of Administrative Services
With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.
We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.
Tom Walker
Director of ITStorage Post Self Storage
What Happens When Cloud AI and Human Support Work Together
Smarter Self-Service
AI chatbots and IVR handle common questions, deflect repetitive inquiries, and guide customers to the right next step, all before agents need to pick up.
Intelligent Routing
When human support is needed, inquiries are automatically routed to the most qualified agent using predictive tools for skill mapping and availability data.
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24/7 Agent Assistance
AI-driven prompts, suggested responses, and automatic data retrieval support live calls, helping agents resolve issues faster and more confidently.
Quality Assurance, Assured.
Every interaction is transcribed, scored, and analyzed using machine learning to identify coaching opportunities, compliance checks, and ongoing service improvements.
Data for Continuous Improvement
Always-on dashboards and customizable reports offer visibility into call volumes, resolution rates, and agent performance backed by validated statistics you can act on.
Latest News & Industry Trends
Generative AI for Customer Support & IVR: What It Can and Can't Do
IVR systems used to be the core of contact center efficiency by routing calls, reducing agent load, and keeping costs down. What’s considered...
The Best Contact Center KPIs for Measuring AI Effectiveness and ROI
AI can speed up support, lower costs, and take significant pressure off your team, but only if it’s doing the right work in the right places....
Creating 10DLC Compliant Terms of Service and Privacy Policies
Your Terms of Service and Privacy Policy are essential for achieving 10DLC compliance. Here's what you need to know to comply with SMS marketing...
Customer Connection, Simplified
Customers jump between voice, chat, email, SMS, and social without a second thought. Platform28 lets you map those journeys in one intuitive workspace, combining AI automation with live expertise to make every interaction feel personal.
Routine questions receive instant answers, while complex issues are directed to the right specialist, complete with full context. That precision trims wait times, raises satisfaction, and frees agents to focus on high-impact tasks.
