Platform28

Cloud Contact Center Software

Deliver an exceptional customer experience with our simple-yet-powerful CX platform. Every conversation, every channel, every time.
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Contact Center

Seamless
Communication

Your technology can either alienate or connect. Our cloud contact software brings your brand and customers closer together. Enable your customer service teams with an end-to-end engagement platform that delivers clear and effective communication during each customer interaction.

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Bridge The Gap
From Ordinary To Extraordinary

Extraordinary Tools

Easy to Use

Deliver amazing service with our easy-to-use, modern toolset. Our platform helps you manage interaction flows effortlessly to enhance customer engagement through any channel.

Easy To Use
Extraordinary Expertise

Future-Proof Support

Develop a holistic integration strategy that customers want and businesses need. Achieve faster time to market, higher customer satisfaction, and increased sales.

future proof support
Extraordinary Integration

Connect Quickly

Get a truly seamless omnichannel experience with Platform28’s open API framework. Connect various platforms and create highly advanced integrations with a toolset architecture that scales with you.

connect quickly
Extraordinary Experience

Improve CX

When customers feel heard, they feel cared for. Create extraordinary customer experiences with consistent and clear communication. With our software, CX goes up, customer churn goes down and your business is free to grow.

imrpove CX

Flawless Connection

Every Conversation, Every Channel, Every Time

Intelligent Routing

Intelligent Routing

Connect customers to the right person at the right time, in the quickest, smartest manner possible.
Omnichannel Communication

Omnichannel Communication

Voice, email, text, chat, social media — make it easy for customers to connect with service agents.
Self Service

Self Service

Put answers at your customer’s fingertips with smart tech that suggests real solutions.

Focus On What’s Really Important

With 99.999% availability, our cloud contact center platform makes it easy to build your business and delight your customers, one interaction at a time.

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