The Customer Experience Blog

Ideas, case studies, and tips for improving profitability through excellent customer experience. 

3 minute read

3 Reasons to Set Up an Omnichannel Contact Center in 2022

The number-one factor for business success is product quality, right? Wrong. Here’s a sobering statistic: For a whopping eight out of ten customers, the experience a company delivers is as important as its products or services. Courtesy of ...
Cloud Contact Center 4 minute read

From College Kids to Cloud Contact Centers

How it all started... Mark Ruggles, CEO of Platform28, is a telecommunications specialist focused on creating cloud contact centers that improve customer engagement. His first successful telecom venture was in the tiny town of Bogart, Georgia. ...
Blog 4 minute read

The Three Keys to Master Call Center CX Success

The Customer's Experience (CX) with a Contact Center Agent is often the difference between continuing business and switching to a competitor. And no matter how good your CX strategy looks on the C-suite level, it’s your agents who are the primary ...

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3 minute read

3 Reasons to Set Up an Omnichannel Contact Center in 2022

The number-one factor for business success is product quality, right? Wrong. Here’s a sobering statistic: For a whopping eight out of ten customers, the experience a company delivers is as important as its products or services. Courtesy of ...

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