Agent Engagement
Knowledge Is Power
Platform28 provides you with advanced analytics and actionable insights, enabling you to make better, data-driven decisions about your business.
Here’s how it all works.
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Real-Time Dashboard
- View live data and get instantaneous alerts.
- Customize your dashboard to get the insight you want, the way you want it.
- Handle issues as they arise and improve agent efficiency and the customer experience in real time.
Historical Reports
- Receive detailed reports to keep track of your performance.
- Automate report distribution and choose how to receive your data.
- Make informed, timely decisions.
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Business Intelligence with Google Data Studio
- Design unique and insightful data displays without the need for expensive developers.
- Use our open REST-API architecture to pull data from external sources.
- Effortlessly visualize data via pie charts, graphs, interactive maps, and more with just a few clicks.
Harness the Power of Advanced Analytics
Benefit from High-Quality Data
Eliminate confusion, outdated information, as well as data that is just plain wrong.
Improve Efficiency and Productivity
Use the AI-generated actionable insights to streamline all aspects of your business.
Educate Your Employees
Share and discuss key analytics with your agents to help them become better professionals.